Shipping policy

Last Updated: 1 September 2026

Thank you for visiting and shopping at Reborn Baby Dolls Australia â„¢. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time
All orders are typically processed within 2–3 business days. Orders are not shipped on weekends or public holidays.

During periods of high order volume, processing or delivery may take slightly longer than usual. If there is a significant delay affecting your order, we will contact you using the email address or telephone number provided at checkout.

Free Shipping & Delivery Estimates
Reborn Baby Dolls Australia â„¢ offers free standard shipping on all orders within Australia. No standard shipping fee will be added at checkout.

Estimated delivery times are provided as a guide and begin from the date your order is dispatched. While we work with our delivery partners to ensure orders arrive as efficiently as possible, delivery times may occasionally be affected by circumstances outside our control, including carrier delays, weather conditions or other logistical disruptions.

Shipment Confirmation & Order Tracking
Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking information, where available.

Please allow some time for tracking information to become active after your order has been handed over to the delivery carrier.

International Shipping Policy

At this time, Reborn Baby Dolls Australia â„¢ ships within Australia only and does not currently offer international delivery.

Damaged Orders

If your order arrives damaged, please contact Reborn Baby Dolls Australia â„¢ as soon as possible after delivery. Our customer support team will review the issue and assist you with the appropriate next steps.

Where possible, please retain the original packaging and provide photographs of the item and packaging to help us assess the issue efficiently.

Returns Policy

For information regarding returns, refunds and eligibility requirements, please refer to the Return & Refund Policy available on the Reborn Baby Dolls Australia â„¢ website.